The starter tier. Twenty of everything.
Recurring · cancel anytime
Everything doubled and a half, plus QuickFulfill.
Recurring · cancel anytime
Unlimited teleports and the widest RTP radius on the server.
Recurring · cancel anytime
| Clean+ | Clean++ | Clean+++ | |
|---|---|---|---|
| Home Slots | 20 | 50 | 90 |
| Home Teleports (Daily) | 20 | 50 | Unlimited |
| RTP Radius | 20k | 50k | 100k |
| RTP Teleports (Daily) | 20 | 50 | Unlimited |
| Order Slots | 20 | 50 | 90 |
| QuickFulfill | — | Included | Included |
| Price per Month | £5 | £10 | £15 |
Within a few seconds of payment. If you're offline it applies the moment you next join cleansmp.net.
Use the manage-subscription link in your purchase email, or email support@cleansmp.net. You keep the tier until the period you've paid for ends.
Digital goods are delivered instantly and are non-refundable once applied, except where required by law.
No. A higher tier replaces the one below it — you don't need to cancel first, but you should, so you're not paying for both.
Email support@cleansmp.net with your transaction ID and the correct name and we'll move it across.
Java Edition, 1.21 and up. Bedrock players can join through the Geyser bridge on the same IP.
For any further queries, email support@cleansmp.net.
Enter the Minecraft name that should receive the tier. Perks apply to this account the moment payment clears.
Last updated 25 August 2026
These Terms of Service ("Terms") govern your access to and use of the CleanSMP Minecraft server, our website, our Discord server, and any related store or support channels (together, the "Services"). CleanSMP ("we", "us", "our") is operated from the United Kingdom. By connecting to the server, using the website, joining the Discord, or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf, including any purchases made. The Services are not directed at children under 13, and we do not knowingly collect personal information from anyone under that age — if you believe a child under 13 has given us personal information, contact support@cleansmp.net so we can remove it.
We may update these Terms from time to time. Where a change is significant we'll make reasonable efforts to flag it (for example, via Discord or the website). Continuing to use the Services after an update means you accept the revised Terms.
You need a valid, unmodified copy of Minecraft (Java Edition, or Bedrock Edition via the Geyser bridge, where supported) to use the server. You're responsible for the security of your Minecraft and Discord accounts and for all activity under them. We're not responsible for losses caused by unauthorised access resulting from your own negligence, such as sharing your login details.
Using the Services, you agree not to:
This sits alongside the more detailed day-to-day rules posted in-game and in our Discord, which form part of these Terms and may be updated to reflect ongoing moderation needs. We reserve the right to interpret and enforce both at our reasonable discretion.
Tiers and other Virtual Items are licensed to you for use on the Services, not sold outright. All Virtual Items, accounts, and associated data remain our property; we grant you a limited, revocable, non-transferable licence to use them while your account is in good standing and, where applicable, your subscription is active. We may modify, rebalance, suspend, or remove Virtual Items — including for gameplay balancing, resets, or migrations — and, except as set out in our Refund Policy or required by law, you won't be entitled to compensation for this.
We may suspend or terminate access, remove Virtual Items, or take other proportionate action against accounts that breach these Terms or our server rules. Depending on severity, action may be taken without prior notice and may extend to other accounts we reasonably believe are linked to yours. Enforcement decisions are final unless we say otherwise in writing.
Purchases are processed by Tebex Limited, acting as merchant of record for all transactions — they handle payment collection and card/PCI compliance, not us directly. Your refund rights are set out in our separate Refund Policy.
The Services may be discussed or promoted on third-party platforms (Discord, social media, marketplaces). We're not affiliated with those platforms unless we say so explicitly, and any listing or transaction involving CleanSMP accounts, items, currency, or access conducted through a third-party platform without our written authorisation is strictly prohibited and void as against us.
The Services are provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties, express or implied, about their availability, accuracy, or fitness for purpose. Nothing here limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that can't lawfully be limited or excluded.
Subject to that, we're not liable for losses resulting from bans, suspensions, removal of Virtual Items, downtime, data loss, or changes to the Services, except where required by applicable law, including consumer protection law in your country of residence.
These Terms are governed by the laws of England and Wales. If you're a consumer resident elsewhere, you'll also keep the benefit of any mandatory consumer-protection law of your own country, and nothing here takes that away. Disputes not resolved informally may be brought before the courts of England and Wales, without prejudice to any right you have under your local consumer law to bring proceedings in your own country's courts.
CleanSMP is an independently operated Minecraft server and is not affiliated with, endorsed by, or sponsored by Mojang Studios, Microsoft Corporation, Discord Inc., Tebex Limited, or any other trademark holder referenced on our Services. All trademarks belong to their respective owners.
Questions about these Terms can be sent to support@cleansmp.net.
Last updated 25 August 2026
CleanSMP ("we", "us", "our") operates the CleanSMP Minecraft server, website, Discord server, and support channels (the "Services"). We're based in the United Kingdom and act as the data controller for the personal information described below.
Contact: support@cleansmp.net
Discord:
discord.gg/erMKcNM4eU
We keep the personal data we hold to what we need to run the Services, keep them secure, and moderate fairly.
We don't keep a permanent log of all in-game or Discord chat — only what's captured as part of a support ticket, report, or moderation action as described above. We don't retain continuous or bulk voice recordings, and we don't store the Minecraft client version you connect with or any data from anti-cheat checks beyond the real-time connection decision itself.
Depending on the activity, we rely on the following legal bases under UK/EU GDPR:
Data is stored in our game server infrastructure and logs, our support/ticket and Discord systems, and with service providers who help us run the Services (hosting, DDoS protection, ticketing tools) under appropriate contractual safeguards. We don't sell your personal information. We share it only with those service providers, with Tebex Limited for the purpose of processing your purchase, or where required by law or to protect the rights, safety, and security of our users and the Services.
Our infrastructure and service providers may be located outside the UK/EEA, including in the United States. Where that happens, we rely on appropriate safeguards — such as the UK's International Data Transfer Addendum or the EU Standard Contractual Clauses — to protect your data in line with UK/EU GDPR.
Our retention targets are:
We may keep specific records for longer where needed for security incidents, fraud or chargeback prevention, ban-evasion prevention, or to resolve an active dispute, report, or appeal. Backups and replicated systems may briefly retain data past these targets before it's cleared on a rolling schedule.
We use reasonable technical and organisational safeguards appropriate to the sensitivity of the data involved, including access controls that limit who on our team can see it.
Depending on where you live, you may have the right to ask us for access to, correction of, or deletion of your personal information, and — for UK/EEA residents — rights to restrict or object to certain processing, or to data portability. UK/EEA residents also have the right to complain to a supervisory authority — in the UK, the Information Commissioner's Office. Residents of other countries — for example under Canada's PIPEDA, US state privacy laws, or Australia's Privacy Act — have broadly equivalent rights under their own local law, which we'll honour so far as it applies to you.
To make a request, email support@cleansmp.net with your Minecraft username and UUID if known, what you're asking for, and, if relevant, the date range involved. We may need to verify your identity before disclosing account-linked information such as IP history or ticket transcripts, so we're not handing your data to someone else.
The Services aren't directed at, and we don't knowingly collect personal information from, children under 13. If you believe a child under 13 has given us personal information, contact support@cleansmp.net and we'll delete it.
We may update this Policy from time to time; the "Last updated" date above reflects the current version. Significant changes will be flagged on the website or our Discord.
Last updated 25 August 2026
Tiers and other Virtual Items sold through the CleanSMP store are digital content, applied to your account automatically — generally within seconds of payment clearing, or the next time you join if you're offline. Because delivery is immediate, purchases are generally final and non-refundable once the Virtual Item has been applied, except as described below or where required by law.
If you're a consumer based in the UK or EEA, distance-selling law — the Consumer Contracts Regulations 2013 in the UK, and the equivalent Consumer Rights Directive in the EU — normally gives you 14 days to cancel an order and get a refund. For digital content like ours, that right ends early once we start delivering it, but only if you gave express consent to immediate delivery and acknowledged that doing so ends your cancellation right — which is exactly what happens when you complete checkout for a Tier. If you didn't give that consent before delivery began, your statutory cancellation right is unaffected by this Policy.
Except where the law says otherwise, we don't refund:
If a Tier doesn't apply correctly, or you were charged without receiving what you paid for, that's on us to fix — email support@cleansmp.net with your transaction ID and we'll investigate, apply the correct item, or refund you as appropriate. This is separate from, and unaffected by, the cancellation-right position described above.
Please contact us before opening a chargeback or payment dispute with your bank or card provider — most issues can be resolved faster that way. Filing a chargeback without contacting us first may result in your account being suspended and purchased Virtual Items being revoked while the dispute is investigated. We reserve the right to contest chargebacks and provide evidence to payment providers, including Tebex Limited, who act as merchant of record for these transactions and may be the party your bank actually contacts.
Outside of the above, we may, at our discretion, offer a refund or other resolution in exceptional circumstances. Doing so once doesn't create an obligation to do the same in future, similar cases.
Nothing in this Policy affects your statutory consumer rights under the law of your country of residence, including — without limitation — the UK Consumer Rights Act 2015, EU consumer protection law, and equivalent protections in the US, Canada, Australia, and elsewhere. Where this Policy conflicts with a right you can't waive under that law, your statutory right applies.
For refund or payment questions, email support@cleansmp.net before raising a dispute with your bank or card provider.